Translation Agency Schweickhardt - Austria: Surveillance Audit EN 15038

 

Dr. Mohamed-Ali Ibrahim, Lead Auditor of "Austrian Standards plus" with managing director, Mrs. Susanne Greller-Schweickhardt, Ms. Birgit Koban, management assistant and Mrs. Yvone Waldstein, Director of the office in Vienna
The agency is EN 15038 certified since 2007 and has three locations in Vienna, Graz and Klagenfurt
http://www.schweickhardt.at/

The following Translation Service Providers passed their Certification/Surveillance Audits according to the European Norm EN 15038

1) SALT GROUP EGYPT -  (Surveillance Audit / Translation Company)
2) TRANSLATION PARTNERS (Surveillance Audit / Translation Company)
3) Mr. Sameh Ragab (Surveillance Audit / One Person Enterprise)
4) Mr. Mohamad Fahim (Certification Audit / One Person Enterprise)

Dr. Mohamed-Ali Ibrahim, Lead Auditor of the Austrian Standards Institutes congratulates Eng. Samy Shalaby, CEO of SALT GROUP EGYPT

Successful thesis exam and granting the scientific award of the doctorate on: Influence of the introduction of a clinical Risk Management System (cRMS) on hospital staff with regard to the Safety climate

PhDr. Mag. Mohamed-Ali Ibrahim, Lead Auditorof the Austrian Standards Institute and TUV Austria

Abstract of the thesis

The safety climate in institutions of the health sector influences the degree of patient safety. One of the goals of introducing a clinical risk-management system (cRMS) is to raise the patient safety. In the presented study, judgements of the hospital staff on the basis of a safety culture index are determined and analysed, in order to investigate the effect of the introduction of an RMS from their point of view.

The research question is:

Is there a difference in safety climate based on a risk-management system, compared to the climate without such a management system?

It is to be determined whether the introduction of a clinical risk-management system contributes towards a positive change in the hospital staff’s judgement on safety climate. In other words, whether the safety climate of an institution with an RMS differs from that without an RMS.

Following the theoretical discussion, an empirical study is conducted using a questionnaire. For this purpose, an internationally validated tool is employed: the patient safety culture index (PaSKI). Two sample groups were questioned from two different hospitals, where the first one employs an RMS and the second one does not.

The analysis confirms that the two groups differ significantly from each other in almost all tested variables. This manifests itself in medium to large effect size. For the important variables, the group with RMS always shows higher values than the group without RMS. Staff using an RMS tended to evaluate patient safety more positive

Invalid Certificates

Unfortunately, Mr. Ganzoury did not attend his mandatory Surveillance audit according to EN 15038. He thus lost the validity of his LCIS EN 15038 certificate. Furthermore, we would like to announce that there are some translators and translation agencies with invalid EN 15038 certificates because of the same reason as above, despite indicating to their customers that they are still certified. Please note that your customers usually ask us, and that you shall lose them permanently if you do not tell them the truth.
Moreover, we shall ask our lawyer to take legal action in case of repetition. A valid certification means that LICS & The Austrian Standards Institute confirm that the certified companies and individuals still fulfill the standard requirements in accordance to the international standard EN 15038 and this can only be done by means of a mandatory Surveillance Audit.
Former certificate holder was not allowed to use our logos or the invalid certificates since 30th of August, 2011 as the relevant contract with "Austrian Standards plus Certification" was terminated:

EL GAnZOURY Essam One Person Enterprise (OPE)
8 Wally Street, Koubry El Koba
EGY 11311 CAIRO
Fa.Reg.Nr: 114256
Translation Services

Date of Certification: 2010-04-01

Certificate No.: S 2010 019 

Disclaimer

The EN 15038 certificates of the following OPEs are not valid anymore. Reason: Certificate holders couldn't maintain the validity of their certificates by means of the agreed yearly surveillance audit. We have to remove those certificates from all our databases. Former certificate holders are not allowed to use our logos or the invalid certificates per 10th of June, 2011 as the relevant contract with "Austrian Standards plus Certification" is terminated:

1)  ABDELSALAM DIEF Mr. One Person Enterprise (OPE)
1 Bashteel St., Embaba
EGY 12411 GIZA
Fa.Reg.Nr: 114374

2) ABDUL-SATTAR AL-NAJJAR One Person Enterprise (OPE)

Mariottia, Haram

EGY  CAIRO

Fa.Reg.Nr: 114375

Translation Services

3) ABU-KHATER Sally Mrs. One Person Enterprise (OPE)

11 Dr. Ibrahim Anees Street

EGY 11321 CAIRO

Fa.Reg.Nr: 114257

Translation Services

4) EL-KASSAS Dina Dr. One Person Enterprise (OPE)

3 Zeitoun

EGY 11321 CAIRO

Fa.Reg.Nr: 114255

Translation Services

5) HANI ZEID HASSAN One Person Enterprise (OPE)

9 Amman Street in front of Al shames club

EGY 11311 CAIRO

Fa.Reg.Nr: 114571

Translation Services

6) MOJAHED Abdul-Rahman Mr. One Person Enterprise (OPE)

Madrasat Wali Al-Ahd Street, Abbassia

EGY 11321 CAIRO

Fa.Reg.Nr: 114254

Translation Services

Ms. Nermin Abdelwahid and Mr. Samy Shalaby are now authorised EN 15038 Lead Auditors of the Certification Body Austrian Standards plus Certification. Congratulations

Candidates to be authorised Lead Auditors of AS+C are EN 15038 certified translators with respectable work experience. After going through a special "Lead Auditor Training in accordance with ISO 19011 & EN 15038" the candidates attend at least 3 audits under observer statues, each candidate has then to conduct a complete audit under the supervision of a Lead Auditor. Depending on the report of the supervisor the certification body decides upon appointing the candidates as authorised Lead Auditor.

A Supervisor EN 15038 Audit. From left: Lead Auditors Shalaby, Ibrahim, Abdelwahid. Auditees: Khalifa and Hasan.

 

Translingua, Vienna/Austria succeeded in surveillance audit EN 15038. This year, Translingua celebrates not only it’s 30th anniversary but also it’s second successfully surveillance audit. Dr. Mohamed-Ali Ibrahim, the Lead Auditor of the Austrian Standards Institute conducted the audit at the premises of Translingua in Graz

Montreal Videographer

Sameh Ragab EN 15038 certified, gave a lecture at 1st ProZ.com Europe International conference - Rome 2011

Under the title: "Tooling up Project Managers, Translation Providers, and Freelancers - An Essential Guide to the right gadgets and approaches to accomplish successful translation and localization projects" Mr. Sameh Ragab, the Lead Auditor of the Austrian Standards Institute (under observer status), gave a training unite at 1st ProZ.com Europe International conference - Rome 2011. For more information please visit http://www.proz.com/conference/205?page=schedule&mode=details&session_id=5416


 

Certification activities of the Austrian Standards Institute

Certification activities since the end of 2010:

• Surveillance Audit EN 15038, OPE (One Person Enterprise): Mr. Sameh Ragab from ARABIANA: Dec 5, 2010
• Surveillance Audit EN 15038, TSP (Translation Service Provider): Translation Partners, Cairo - Egypt: Dec 6, 2010
• Certification Audit EN 15038, OPE: Ms. Hoda Ragab, Cairo - Egypt: Dec 6, 2010
• Certification Audit EN 15038, OPE: Mr. Eid Ibrahim, Banha - Egypt: Dec 6, 2010
• Surveillance Audit EN 15038, OPE: Mr. Murad Awad, Amman - Jordan: Feb 5, 2011
• Certification Audit OPE in accordance with The National Standard Guide for
  Community Interpreting Services for Mr. Murad Awad, Amman - Jordan: Feb 5, 2011
• Surveillance Audit EN 15038, TSP: All Languages, Vienna - Austria: Feb 17, 2011
• Surveillance Audit EN 15038, OPE: Mr. Samy Shalab, Cairo - Egypt: Mar 13, 2011
• Surveillance Audit EN 15038, OPE: Ms. Yasmin Samy, Cairo - Egypt: Mar 13, 2011
• Surveillance Audit EN 15038, OPE: Ms. Nermein Abdel-Wahed, Cairo - Egypt: Mar 13, 2011
• Surveillance Audit EN 15038, OPE: Ms. Hebat Alsai, Cairo - Egypt: Mar 13, 2011
• Certification Audit EN 15038, OPE: Mr. Ibrahim Khalifa, Cairo - Egypt: Dec 13, 2010
• Certification Audit EN 15038, OPE: Mr. Mohamed Hassan, Cairo - Egypt: Dec 13, 2010
• Surveillance Audit EN 15038, TSP: ARABIZE, Cairo - Egypt: Mar 14, 2011
• Surveillance Audit EN 15038, TSP: MITSCO, Cairo - Egypt: Mar 15, 2011
• Certification Audit ISO 9001:2008, TSP: MITSCO, Cairo - Egypt: Mar 15 & 16, 2011 
• Certification Audit EN 15038, OPE: Mr. Tamer Mekhaimar, UAE & Egypt: Mar 16, 2010
• Surveillance Audit EN 15038, TSP: Fox Coffey, Vienna - Austria: Mar 21, 2011

Ms. Hoda Ragab and Mr. Eid Ibrahim during the Certification Audit interviewed by Lead Auditor, Dr. Mohamed-Ali Ibrahim. Mr. Bahaa Raslan participated as an observer

Dr. Ibrahim with Mr. Rob Perry and Ms. Anastasia Zazirna from Fox Cofey Translation, Vienna - Austria

The new website of Arabize: www.arabize.com

Dr. Ibrahim with Ms. Hoda Ragab during her Certification Audit

Mr. Ibrahim Khalil, Mr. Mohamed Hassan, Ms. Nermein Abdelwahid and Mr. Samy Shalaby during a Certification Audit. Mr. Shalaby and Ms. Nermin participated as obersers

The new website of Mitsco for Translation and Training: www.mitsco.org

Mr. Sameh Ragab with Dr. Ibrahim during his last Surveillance Audit